Resume

Education
Bachelor of Fine Arts – University of North Carolina at Greensboro
Design Concentration

Skills
Adobe – Photoshop, Illustrator, After Effects, Bridge, InDesign, Light Room
Digital Photography – Editing, Manipulation, Printing
Video – video editing on Final Cut Pro, Compressor, Studio Pro

Web – HTML/CSS

Microsoft Office –Word, Excel, PowerPoint, Publisher
Traditional Art Mediums

Work Experience

Events Planning Committee Graphic Designer, Elevation Baptist Church, October 2012 – Present, Raleigh NC

  • Create new marketing and promotional materials for church events to raise awareness of programs throughout the community
  • Utilize current logo and identity in fresh materials
  • Work with other members of the committee and organization to implement marketing strategies

Apple Technical Support Adviser; Promoted to Senior Level, Apple – Xerox, September 2011-Present, Raleigh NC

  • Acting supervisor to junior technical support advisers; final point of contact for technical and customer support inquiries
  • Liaison between internal engineering groups, customers and partner companies
  • Assist in the coaching of junior advisers and new trainees
  • Maintain up to date knowledge of Apple Mobile device technology and features
  • Take constant incoming calls from customers in accordance with high customer service standards
  • Walk customers through basic and advanced troubleshooting steps over the phone in accordance with company policy

Youth Taking Charge, Media and Technical Team, Fall 2009-Spring 2011, Greensboro NC

  • Maintain organization’s website to include upcoming events, photos, and contact information
  • Take and retouch photos for website using latest Creative Suite software
  • Create marketing materials to advertise and promote organization events
Advertisements