Education
Bachelor of Fine Arts – University of North Carolina at Greensboro
Design Concentration
Skills
Adobe – Photoshop, Illustrator, After Effects, Bridge, InDesign, Light Room
Digital Photography – Editing, Manipulation, Printing
Video – video editing on Final Cut Pro, Compressor, Studio Pro
Web – HTML/CSS
Microsoft Office –Word, Excel, PowerPoint, Publisher
Traditional Art Mediums
Work Experience
Events Planning Committee Graphic Designer, Elevation Baptist Church, October 2012 – Present, Raleigh NC
- Create new marketing and promotional materials for church events to raise awareness of programs throughout the community
- Utilize current logo and identity in fresh materials
- Work with other members of the committee and organization to implement marketing strategies
Apple Technical Support Adviser; Promoted to Senior Level, Apple – Xerox, September 2011-Present, Raleigh NC
- Acting supervisor to junior technical support advisers; final point of contact for technical and customer support inquiries
- Liaison between internal engineering groups, customers and partner companies
- Assist in the coaching of junior advisers and new trainees
- Maintain up to date knowledge of Apple Mobile device technology and features
- Take constant incoming calls from customers in accordance with high customer service standards
- Walk customers through basic and advanced troubleshooting steps over the phone in accordance with company policy
Youth Taking Charge, Media and Technical Team, Fall 2009-Spring 2011, Greensboro NC
- Maintain organization’s website to include upcoming events, photos, and contact information
- Take and retouch photos for website using latest Creative Suite software
- Create marketing materials to advertise and promote organization events
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